Política de Privacidad

To be transparent about how we collect and handle your personal data:

We want you to make informed decisions about how your Personal Data is used and processed. Our website is designed to give you clear access to relevant information on this topic through various tools and resources.
Where specific details are needed, we will provide them at the appropriate time.
We welcome any questions you may have and will provide all necessary clarifications regarding any legally imposed limitations. You can reach us by email at: info@vividocuotancia.com

Personal data will be used solely for the purposes specified in the Policy.

We may process your personal data for several purposes: to provide the website and connect you with third-party trading platforms (the "Services"), improve the website, protect our rights and interests, support the maintenance and delivery of the Services, meet any applicable regulatory or legal obligations, and carry out administrative and business activities that facilitate the use of the Services.
We also process your personal data to better understand your preferences and needs.

To exercise meaningful rights over your Personal Data:

You have the right to access, modify, or delete your personal data at any time. You can also request that we stop using it for specific or general purposes, or that we transfer it to you or a designated third party. Contact us whenever you need to exercise any of these rights — we will handle every request.

Protect your personal data:

While absolute security of your Personal Data cannot be guaranteed, we are committed to employing a range of methods and techniques to keep your Personal Data protected.
Our Privacy and Security Policy is comprehensive.

1. ¿El alcance?

This policy describes the types of Personal Data the Company collects about individuals, how that data is processed, shared with third parties, and protected, among other related matters.
This Policy applies to information relating to an identified or identifiable individual. An identifiable individual is one who can be identified directly, or through the combination of additional information the Company holds or has access to.
For the purposes of this Policy, "processing" means any operation involving the use or collection of Personal Data, including its management, structuring, and storage.
Our services are intended for a general adult audience and are not designed for use by individuals under the age of 18. We do not knowingly seek or collect information from anyone under 18, nor do we permit such individuals to use our services. If we become aware that we have inadvertently collected data from a minor, we will delete it as promptly as possible.

2. What personal data do we hold about you?

When you access our Services, service channels, or website, we collect Personal Data. In some cases, we may request it from you directly. In others, we collect it by analyzing how you use our Services or service channels, or through information received from our third-party partners.

There is no requirement to disclose personal information to the company, and no consequences for choosing not to do so.

You are not required to provide personal data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. What Types of Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity, traffic data (such as your IP address, access dates, and access times), language preferences, software crash logs, browser type, and device details. This information is non-personal and cannot be used to identify you.
Personal data received from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

6. Transfer of Personal Data to Third Parties

La Compañía también puede compartir Datos Personales con terceros que nos prestan servicios, como proveedores de alojamiento, almacenamiento de información sobre direcciones IP y análisis de experiencia de usuario.
Asimismo, usted puede solicitarnos que transfiramos Datos Personales específicos suyos a plataformas de trading de terceros. En tales casos, proporcionaremos a dichas plataformas los Datos Personales que usted nos haya facilitado. El uso de sus Datos Personales quedará sujeto a las respectivas políticas de privacidad de cada plataforma. Sus Datos Personales podrían ser compartidos con múltiples plataformas de trading.
La Compañía puede compartir Datos Personales con entidades vinculadas o socios comerciales, con el fin de mejorar y perfeccionar los productos y servicios que ofrece a sus clientes.
Cuando sea necesario para salvaguardar derechos de terceros o activos, la Compañía está facultada para divulgar Datos Personales a autoridades regulatorias, locales u otras autoridades oficiales.
Adicionalmente, podemos compartir sus Datos Personales con posibles inversores o compradores, con prestamistas de la Compañía o con cualquier otra empresa del grupo, en el marco de una fusión, reestructuración, consolidación, concurso de acreedores, o cesión o venta de activos de la Compañía o de cualquier empresa del grupo.

7. Cookies and Third-Party Services

We may use third-party services, such as advertising companies that display ads on our website or analytics providers. These companies may also use cookies or similar technologies.
Cookies are small text files stored on your device when you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalize products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and remain active only until you close your browser. Others are persistent cookies, which stay on your device for a set period after you close your browser. Persistent cookies help the website recognize you as a returning user and allow you to navigate back to the site seamlessly.

Tipos de cookies:

They may be used by us according to their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

The Company will retain your Personal Data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods where permitted by applicable laws, regulations, and policies.
We will share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for an additional 12 months.
We periodically review the Personal Data we hold to confirm it is no longer needed.

9. Transfers of Personal Information to a Third Country or International Organization

10. Personal Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Access to your personal data is restricted to personnel and third parties who process it on a legitimate, need-to-know basis. All such parties are bound by confidentiality obligations. Data is transmitted using secure encryption protocols. Where passwords are involved, you are responsible for keeping them confidential. Do not share your password with anyone. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable obligations. Once the retention period expires, your data is securely deleted or anonymized. No data transmission over the internet can be guaranteed as completely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee absolute security against all threats. Any transmission is at your own risk. If you have reason to believe your account or personal data has been compromised, contact us immediately so we can take appropriate action.

We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be error-free, nor do we accept liability for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, any Personal Data disclosed due to transmission errors, unauthorized third-party access, or any other cause beyond our control.
Where required by legal or other obligations beyond our control, we may be required to disclose your Personal Data to third parties, such as public authorities. We cannot control the level of security those third parties apply to your Personal Data in such circumstances.
Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you transmit to us online.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These sites and applications are not under our supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to actions taken through those sites or applications.
Before accessing or using any third-party website or application, we recommend reading its privacy policy carefully. We also encourage you to consider what personal data you share with them.

12. Changes to This Policy We may update this Policy at any time. When we do, we will revise the effective date and, where appropriate, notify you through the platform or by other means. Continued use of our services after any changes take effect constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of any updates.

Before accessing any third-party website or application, review its privacy policy. Exercise caution when sharing personal data with third parties.

13. Your Rights Regarding Your Personal Information

You have the right to request that we verify the accuracy of your Personal Data being processed, correct any errors, and delete Personal Data that is no longer necessary. You may also restrict the scope of how your Personal Data is processed.
If you are an EEA resident, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, send an email to the address provided below.
Access Rights
The Company may verify the accuracy of Personal Data being processed about you. If confirmed, you may access your Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be made available in electronic format upon request.
The right to access Personal Data must not conflict with the rights and freedoms of third parties. If a request would be harmful to another person's rights or freedoms, the Company may decline or limit its ability to fulfill it.
Right to Rectification
The Company may rectify inaccurate Personal Data. You have the right to require that incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.
Right to Erasure
The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of Personal Data concerning you based on legitimate interests pursued by us or a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the Company.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defense of legal claims.
Restriction of Processing
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, for the establishment, exercise, or defense of legal claims, for the protection of another natural person's rights, or where there is an important public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and based on your consent or a contract to which you are a party, you have the right to review the Personal Data you have provided to the Company.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising this right does not affect your right to erasure, nor does it affect the rights or freedoms of third parties.
Right to Object
You have the right to object at any time to processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based solely on those interests. Where the Company can demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defense of legal claims, processing may continue.
In relation to direct marketing, you have the right to object at any time to processing of Personal Data concerning you.
Right to Withdraw Consent
You may withdraw your consent to the processing of your Personal Data at any time. This does not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may appeal to a supervisory authority established by a Member State to protect the fundamental rights of individuals with respect to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to Personal Data concerning you, as detailed in this Section 13.
The Company will provide the information requested under Section 13 within one month of receiving your request. This period may be extended by up to two additional months where necessary, depending on the nature and volume of requests. You will be notified of any extension and the reasons for it within one month of receiving your request.
Subject to Section 13, information requested in the exercise of your rights under that section will be provided free of charge. If a request is unfounded or excessive, in particular due to its repetitive nature, the Company may charge a reasonable administrative fee for providing the information or carrying out the requested action, or may decline to act.
If the Company has reasonable doubts about the identity of the person submitting a request, additional information may be requested to confirm identity.